The Case Of The $30 Million Rims
(Originally published at Dealer magazine) Last week, a California Court of Appeals judge determined that a dealer violated several California state laws and ruled in favor of the plaintiff in a...
View ArticleIf You Could Only Make Front-End Profit, Could You Stay In Business?
(Originally published on Dealer magazine) You may be forced to find out. How many less cars would you sell if you couldn’t spot deliver cars? Continue reading →
View ArticleDealers In California May Be Forced To Change The Way Salespeople Are Paid
In a class action lawsuit filed on June 21, 2011 against AutoNation (Santa Clara Superior Court, entitled Lilly v. AutoNation, Case No. 1-11-CV-203569), attorneys are claiming that AutoNation is in...
View ArticleWhat Does The Government Think About Your Social Media Policy?
(Originally published on Dealer magazine) Back in June, I broke news on a case ... Continue reading →
View ArticleNLRB determines dealership did not break laws in Facebook firing
In a follow up to my breaking news story about the BMW dealership in Chicago, according to the Continue reading →
View ArticleBuy Here ‘Cause They Suck
Most dealerships and businesses in general know that it's bad practice to bad-mouth your competition. That being said, I know of and have heard plenty of salespeople and managers using their online...
View ArticleFord Says Consumer Privacy Is Impractical
In a Yahoo! exclusive article published today, it was reported that Ford has initiated a lawsuit against 13 individual eBay sellers who they accuse of selling fake or counterfeit Ford parts. I’m not...
View ArticleNLRB Files Complaint Against Luxury Car Dealership For Unlawful Termination...
On Friday, May 20, 2011, the National Labor Relations Board filed a complaint against a luxury car dealership in Lake Bluff, IL for “unlawfully discharging a car salesperson because of his Facebook...
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Compliance: Can You Be Harassed By A CRM?
For the past 2 years, one of the items on my daily to-do list has been grading Internet leads for DealerKnows Consulting. This process involves assisting DealerKnows in monitoring the progress of...
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